APD iConnect is the Agency for Persons with Disabilities' centralized data management system — the state's record of who your consumers are, what services are authorized, and what you delivered. Every iBudget service provider works in it, and its built-in Electronic Visit Verification covers the services that require it. New owners often assume that means iConnect is “the system” for running their agency. It isn't — and confusing the two is how agencies end up survey-exposed while believing they're fully compliant.
What happens inside iConnect
Daily service documentation
Service logs are entered on the Provider Documentation tab of the consumer's iConnect record — a new record per day, one date per record. Services like Personal Supports, Respite, Behavior Analysis, Behavior Assistant, and Life Skills Development document there per the iBudget Handbook's requirements for each service.
EVV for applicable in-home services
iConnect includes APD's Electronic Visit Verification. Where EVV applies (e.g. Personal Supports and Respite delivered in home settings), visits are verified through it — and providers who meet an EVV exemption still submit their service delivery documentation in iConnect.
Authorizations and consumer information
iConnect is APD's central record of consumer demographics and the authorizations behind your services — the reference point your documentation and billing must line up with.
The Worker Portal for direct-care staff
Staff access their documentation duties through iConnect's Worker Portal role (Service Provider Worker), while owners and admins work under the Service Provider role with broader visibility.
What stays your agency's responsibility
The state's system documents the services; your files prove your agency is qualified to deliver them. None of the following lives in iConnect — and all of it is what a Provider Discovery Review examines:
- Personnel files — IDs, screenings, certificates, acknowledgements for every hire
- Training certificates and their renewal dates (HIPAA annual, CPR/First Aid 2-year, Zero Tolerance 3-year…)
- The consumer record index — support plan copies, consents, rights, safety documents
- Incident reports to your regional office and their five-day follow-ups
- Agency policies, job descriptions, and everything else a Provider Discovery Review pulls
The two-system reality
Run them as a pair: iConnect for what the state requires you to document there, and a real agency record system for the staff files, consumer records, and training renewals that stay on your side of the line. APDHQ is that second system — built for Florida iBudget agencies, with the checklists, expiration tracking, and one-click audit packets that keep your side as organized as the state's.
Frequently asked questions
Is APD iConnect mandatory for providers?
Yes. iConnect is APD's designated data management system and all iBudget service providers are live in it — service provision is documented there per the iBudget Handbook, and its EVV functionality covers the services that require visit verification.
Does iConnect replace my agency's own records?
No. iConnect holds the state's consumer record and your service documentation, but your agency remains responsible for its own files — personnel records, training certificates, consents, policies, incident follow-ups. Those agency files are exactly what Qlarant pulls in a Provider Discovery Review.
What iConnect training does my team need?
APD delivers iConnect training through TRAIN Florida, including the EVV Manager role course required for agency owners and staff assigned EVV management. Step-by-step job aids for tasks like adding service logs live in APD's iConnect providers library.
Who do I contact when iConnect isn't working?
Start with APD's iConnect provider resources — the FAQ and providers library on apd.myflorida.com — and watch APD's provider advisories, which announce system changes and new functionality like the Worker Portal rollout.